- A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a visual tool for documenting a business process from beginning to end prior to implementation. SIPOC (pronounced sigh-pock) diagrams are also referred to as high level process maps because they do …

INTRODUCTION  - William Edwards Deming was an American statistician, professor, author, lecturer and consultant. He taught top management how to improve design (and thus service), product quality, testing, and sales (the last through global markets) through various m…

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What is PDCA Cycle?  - The Plan-Do-Check-Act (PDCA) Cycle, also known the Deming Cycle, it is a four-step approach to problem-solving that allows you to test various solutions to a problem to find the most effective solution before implementation. The cycle can be r…

- TQM-Total Quality Management concept focus on customer satisfaction through Total Employee Involvement-TEI and Continual Improvement in Product, Process and Services.   - All members of a organization / company engage / participate in improvement activities to ach…

What is Non-conformance (NC) in ISO 9001?  - Non-conformance is defined as any instance where your organization fails to conform to the requirements of ISO 9001.  - ISO 9001 is a standard set by the worldwide organization for standardization, It outlines quality manage…

What is 3M, 3K, 3G  - These words are widely used in Japanese industries. Whenever you visit in any Japanese company you will definitely listen these words.   - Basically these are “Best in-house practices followed on shop floor while working in industries. By adopting…