- TQM-Total Quality Management concept focus on customer satisfaction through Total Employee Involvement-TEI and Continual Improvement in Product, Process and Services.   - All members of a organization / company engage / participate in improvement activities to ach…

What is SOPs?  - Standard Operating Procedures (SOPs) help your employees do their jobs in the best way possible.  - SOPs contain job instructions that explain in detail how to perform a certain work or series of tasks properly.   - Using SOPs, you know exactly which s…

- Disposition is about arrangement so when the product is found to be non-conforming the decision has to be taken on the 'action of dealing with things in a particular way'  - Disposition typically is defined, by most organizations, as an instruction that d…

- Concept of Quality Circle is to solve work related problems by using basic problem solving techniques . - Quality circle is a group of employees doing similar work, who meet regularly under the leadership of their supervisor, to identify and discuss their work re…

What is error?  - Error is defined as difference between the true value and the measured value.  - True value is the average of the infinite numbers of measurements where measured value is the precise value.  - Measurement of any quantity is done by comparing i…

What is Cost of Quality (COQ)?  - COQ is the cost of achieving quality products including resources cost, maintenance cost etc.  - COQ = It is the sum of Cost of Good Quality and Cost of Poor Quality  - COQ is a methodology used to define and measure what amount…

Different Definitions of Quality   -   Fit for purpose  - Conformance to Requirements.  - It’s Freedom from defects.  - It is a degree of excellence.  - It is value for performance David A. Garvin, a specialist in the area of quality, argues that quality can be us…